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Mobile Tyre Fitting – Frequently asked questions

Mobile Tyre Fitting – Frequently asked questions about our work

How do I find my tyre size?

The ONLY way you can accurately find your tyre size is to look on the sidewall of your tyre. Many tyre websites have software that looks up your tyre size from your vehicle registration or model. Unfortunately this is not always accurate. Sometimes you will get the correct size but when we tested it, it was often wrong. Check out our blog for information about how to read your tyre size and find out what all those numbers and letters actually mean?

How quickly can you attend and replace my tyres if I book today?

Most of our mobile tyre fitting bookings can be done the following day or any day onwards including Saturday mornings. Some areas are busier than others so next day is not always possible.

It is very difficult to specify an exact time as we can encounter many things that may change the way we schedule the work up until the last minute. If you need to have the work done AM, PM, outside of school run times or lunch hours then there are various options available when booking online or if you prefer to book by phone just discuss your availability with us at the time of booking.

Quite often we experience exceptional levels of work that may mean your requested date / time is not possible. We will do everything we can to reschedule a date / time that causes as little inconvenience as possible. We understand this is not always going to be acceptable.

Once you’ve filled in our contact form we’ll be in touch to discuss the arrangements with you – and we’ll remain in touch throughout the whole process to make sure you become another of our wheely happy customers.

What hours do you work?

We can come and fit your tyres with our mobile tyre van between 9am and 5pm Monday to Friday and Saturdays from 8.30am until 12.30pm

How do you fit tyres from a van?

All of our vans are equipped with state-of-the-art tyre changing machines, electronic tyre balancing machines and a compressor to inflate the tyres. All similar to the equipment you would expect to see in a traditional garage – but the garage comes to you instead!

Can you fit low profile tyres?

Yes we can. Our mobile service can fit tyres with a profile as low as 30. Our vans are also equipped with low entry jacks, which easily glide under the skirts of any sports car.

Do you fit motorbike tyres?

Not at the moment – sorry

How much space do you need?

A few feet around the car is all we need to fit your tyres with one of our mobile tyre vans

What happens to my old tyre?

We dispose of your old tyre, using carefully selected tyre disposal companies. The old tyres are sent to remould manufacturers or used in road construction, as fuel in power stations or even sometimes used for sea defences. At We Fix Alloys protection of the environment is a major concern and we dispose of your scrap tyres in the most ecologically friendly way possible.

How do you balance the wheels?

Each mobile tyre van is fitted with an electronic balancing machine, capable of balancing up to 20″ diameter wheels. Our mobile car tyre fitting vehicles are all equipped with Cemb electronic wheel balancers to ensure that when we replace your tyres we can also balance the wheel to make sure there is no vibration or shudder when the vehicle travels at increased speed. All our balancers are capable of balancing wheels including steel rims, alloy rims and centre less rims found on some Citroen, Renault and Peugeot cars.

Where possible our tyre fitters will balance your alloy wheels without the balance weights being visible on the outside of the wheel.

Can my puncture be repaired?

Most probably, yes. But there are British Standard guidelines that we have to adhere to. If the puncture is in the shoulder or side-wall of the tyre it cannot be repaired but if this is the case we will explain why and show you – don’t forget we can always order a new tyre for you and fit it with our mobile tyre fitting service.

What is the cost of a puncture repair?

The charge for repairing a puncture is £25 inc VAT including us coming out to your home or work

I have purchased my tyres already from another company. How much will you charge me to fit them ?

We only fit tyres that we supply. That way we can be sure that our customers are getting genuine, quality tyres.

I have expensive alloy wheels. Can you replace my tyres without damaging my alloy wheels ?

That’s our promise to you! We use Boxer Pro (snap on) tyre machines in our mobile tyre fitting vehicles. The tyre fitting machine is a high quality piece of equipment and is capable of replacing tyres up to 20 inch including run flat tyres, 4×4 tyres and low profile tyres.

What payment methods do you accept when you replace my tyres ?

Our preferred method of payment when we replace your tyres is Debit Card or Credit Card. We accept all major Debit or Credit cards including Visa, Mastercard, Maestro and Solo. We will accept cash if you are unable to pay by Debit or Credit card but please note our fitters do not carry change.

What guarantee do I get with my new tyres ?

Your new tyres are covered for 5 years against manufacturers defect. This guarantee does not cover punctures, accidental damage or any other damage that is not a defect in the tyres construction. The best thing to do if you have any problems at all with your tyres or any of the work we have done for you is to call us to discuss your issues

Will I get a receipt?

All of our work – mobile tyre fitting or alloy wheel repair comes with an electronic receipt sent direct to your email. This acts as your guarantee so keep it safe.

 

We Fix Alloys - alloy wheel repair Newcastle